Service and Support
In every area we serve, we provide extensive and comprehensive service and support within the scope of the agreement made with the customer or whenever the customer needs it. Especially in software-related matters, due to our company having its own software, we offer fast, effective, and most importantly, cost-effective solutions with our expert technical consultants.
Our Service Packages
You may be operating in just 1 shift or 24/7/365. But in any case, you're in the right place. With ILA service packages, the most suitable service agreement for your business is always with you.
Standard
Comfort
Exclusive *
* Only valid for customers who purchase the spare parts package
** Must be purchased with the project
On-site and Remote Support (Help Desk)
You can reach us via service@ilatr.com and automatically create a “ticket” in our system. Our technicians provide 24/7 service and support for first identifying and then remotely or on-site urgent solutions to the problems you encounter through an online line to be established.
MAINTENANCE
Remote Maintenance
Through the online line to be established, our technicians can observe and analyze the status of your system. Thus, they can examine and eliminate possible errors that may occur. In addition, when software updates related to the system need to be made, these updates are carried out with the help of remote access.
Periodic Maintenance
We provide preventive maintenance service at the intervals specified in the agreement to ensure that the system operates at the highest possible level. Within the scope of this maintenance, our technicians and other relevant personnel examine your system on-site, perform the necessary maintenance steps, and present the results to you in a report.
Spare Parts
Depending on the size of the system owned by our customers, a certain amount of spare parts inventory is kept to be used when needed. When necessary, detailed information and training are also provided to our customers’ technical team regarding the replacement of some parts.
Optimization
Continuously changing and developing market needs bring along a concept that continues to evolve. We periodically offer you the following workshop services to increase your competitiveness in the market:
- Optimization of your existing and ongoing logistics processes
- Planning your future logistics needs
Are You Ready for Transformation in Your Warehouse?
Contact us to take your warehouse operations to the next level.