We provide wide and comprehensive service and support in every subject for which we provide services, within the scope of the agreement entered into with customers or whenever customers need them. We present fast, effective and, most importantly, inexpensive solutions, particularly in issues relating to software, through our expert technical consultants, as it is our company’s own software.
Our Service Packages
You can be working only one shift or 24/7/365. In any case, however, you are in the right place. With ILA service packages, the service agreement that is most suitable for your business is always there with you.
* Applicable only to customers purchasing a spare part package
** Must be purchased together with the project
Onsite and Remote Support (Help Desk)
You can contact us at the address of email@example.com and create a ”ticket” on our system automatically. Our technicians provide 7/24 servicing and support for the detection of the problems you encounter first and then for remote or onsite emergency solutions via an online line to be installed.
Our technicians can keep track of and analyze the status of your system via an online line to be installed. This way, they can scrutinize and eliminate possible errors that might take place. Moreover, at times when software updates relating to the system are required to be conducted, such updates are carried out through the remote access assistance.
In the periods designated within the scope of the agreement, we provide preventive maintenance services to ensure that the system operates at the highest possible level. Our technicians and other respective personnel pore over your system onsite, carry out the maintenance stages to be carried out, and present the results to you in the form of a report, within the scope of this maintenance process.
A particular amount of spare parts stock is maintained in order to be used in case of need depending on the size of the system possessed by our customers. When required, detailed information and training are also provided to the technical team of our customers concerning the replacement of some parts.
Continuously changing and developing market needs bring along a concept that keeps developing. Periodically, we present you with the following workshop services to increase your competitive power on the market: